** For RemoteDesk CustomerCare is mandatory for the first year
Pricing Notes:
- Prices do not include shipping or applicable taxes.
- Customer Care programs are a fraction of our actual costs. They are insurance policies that provide you with upgrades and PTFs for a period of one year, plus priority technical support for up to 4 hours per month. It is for support only and does not cover training or information available in the manual or on-line. Support time up to 4 hours carries a value of $600. Anything above 4 hours is billed at a discounted rate of $100/hour. Hours cannot be accumulated and carried forward. This is an insurance aspect for when you need help you get put through to a technical rep, versus waiting for an e-mail response.
- If you have registered the product within 30 days of a new release, you are entitled to that
new release for FREE. We will see your registration and flag it in your account to issue
it to you upon request. In some cases we may require you fax us a
copy of the original invoice as proof of purchase.
- The prices quoted for upgrades and support are applicable when upgrading from the prior version only. Add $300 per version back to the costs listed. If you have any questions about previous versions, or you need help in locating your version, just call, fax or e-mail us.
- We provide support on all our products for 30 days, free of charge, via E-MAIL ONLY. Response times are not guaranteed. Priority support is given to members of our above "Customer Care" programs first.
- Per incident rates: $200/incident or part of an hour for Windows, $300/incident or part of an hour for SQL.Windows. This applies to email and phone inquiries. You must sign a credit card authorization before support proceeds. Please request one in your e-mail if you are not on a CustomerCare plan. Rates are the same for every hour after the initial hour for the same incident if applicable.
- Prices are subject to change without notice, contact Bravo Software Group to confirm pricing.
- The prices quoted are suggested retail in Cdn/US dollars. For US and International sales, costs are in US$.
- Support and upgrade purchases are non-refundable. Once an upgrade and support is purchased, it cannot be returned for any reason.
- Customers with multiple licenses or remote locations are required to purchase the full customer care plan since the
upgrade will be applied to more than 1 PC/Company. In addition, the above prices are not applicable for customers with multiple RemoteDesk Client licenses greater than 5. Contact us for applicable pricing in your case.
- The Direct Client plan involves us supporting each of your client sites directly. This option is good for companies without IT staff. Similar features exist as with the Administrator, except all upgrades and PTFs are done via e-mail versus CD-ROM. RemoteDesk Customer Care must exist for this add-on to activate. You must purchase the number of registrations you have on-file. For example, if you have 5 users, you must purchase 5 direct clients, you cannot only purchase 3, as this is too difficult to monitor.
- To Order: Call, Fax or select Shopping Cart Button from above.
|
