Cranbury, New Jersey
Playmobil USA is a wholly owned subsidiary of geobra Brandstaetter GmbH&Co KG, the manufacturer of Playmobil toys. The subsidiary is the sole distributor of Playmobil Toys in the USA. The 2,800 accounts/customer of Playmobil nationwide are served by approx 75 employee's.
We have been forced to streamline our order process and at the same time empower the Sales Rep in the field to give the customer more detailed information about their account and our inventory status.
Originally installed with ACCPAC Plus
Currently running with SAP
Jurgen Baudenbacher of their US office selected RemoteDesk to take them into the electronic commerce era, with back-end integration to ACCPAC. They wanted a product that would allow for multiple types of remote integration, and in particular the PocketPC device.
We have just set up 20 sales reps (which took a day) to handle the order processing cycle. This has improved the flow of data, improved customer service, and reduced the number of sales rep inquiries about customer balances and order status.
Jurgen Baudenbacher, MIS Manager
"When I first discovered RemoteDesk I was skeptical. But it has proven to be everything that it said, and much more. It is simple, it was inexpensive, and provides us with the ability to keep our sales reps on top of things. I look forward to expanding with Bravo products, and growing with our e.business strategy.
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