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To update ACCPAC with the new orders and/or invoices from RemoteDesk, proceed to the order entry desktop which is shown below;.
The RemoteDesk icon appears on the desktop. It was added to O/E in the setup section of this chapter.
Click on the RemoteDesk Orders icon (it will have the name you have given it) to begin the posting. First it will check that there is a batch to post. Then it will proceed to update ACCPAC O/E with all the exported RD documents. After it has completed, a summary count is shown with a display box. When the sales orders are posted to O/E, you can continue with your normal processing and make any additions or modifications to the orders that you need to.
Once the orders have been imported and processed in ACCPAC Order Entry, you can track their status in RemoteDesk through the "Order Status" menu choice. In this way, your external sites know what has happened to their order.
IMPORTANT NOTE: RemoteDesk uses the ACCPAC order field "Order Description" field to keep the RemoteDesk order number. Do not change or remove this information as it is used for order status tracking.
For more information on Order Status, see Chapter 4 "Entering Orders" in the Order Status section.